Our country house hotel by the sea and a stones throw from Charlestown Georgian Harbour 

The Porth Avallen Hotel 

Terms & Conditions 

Clients are invited to read these T&C’s and note their responsibilities, arrangements for payments, cancellation terms and limitations of liability of The Porth Avallen Hotel. 
All information given in The Porth Avallen website and brochure is correct at the time of publication but services, facilities and charges may change from time to time and the applicable services, facilities and charges are those in force at the time of your stay. 
 
We aim to deliver the best possible customer experience and adhere to all current UK legislation in addition to trade body guidelines. 
 
1. Legal Statement 
Every care has been taken to describe items as accurately as possible; however slight variations may occur. Prices are subject to alteration and changes in VAT without notice. Nothing in these Terms & Conditions affects your Statutory Rights. Errors and omissions excepted. 
 
2. Booking Policy 
You will need to provide your credit or debit card details to secure your reservation. We accept Visa, MasterCard, American Express, Maestro and Electron to secure a reservation. Any outstanding charges at the end of your stay may be charged to this card. Please refer to our privacy policy for GDPR compliance. 
 
 
Bookings via a third party (please refer to third party T&C’s) 
 
3. Cancellation, Returned Deposit & Non-Arrival Conditions 
Guests who need to cancel a booking should contact us as soon as possible and requested by e-mail to: info@porthavallen.co.uk 
Upon receipt of a cancellation, The Porth Avallen Hotel will always confirm in writing. Until that cancellation confirmation is received by the client the booking is still in place. 
 
If cancelled within 14 days before the date of arrival no charges will be incurred, if you cancel later than this the full balance will be payable. 
 
In case of a no show the total price of your reservation will be charged. 
 
A deposit, cancellation charge and other conditions may apply to certain rates, as specified. 
Any refunds will only be made to the card details the original charge was made to. 
 
Group reservations please refer to our group booking T&C’s. 
 
Booking terms may vary during Bank holidays and when there are special events. 
 
If you have booked through a third party agent please refer to the agent’s specific cancellations terms. 
 
4. Arrivals and Departures 
Arrival - Guest rooms are available for check in from 15:00. 
Departure - Check out between 7:00 and 10:00 a.m. 
 
5. Registration 
You will be required by British law to provide us with your home address for guest registration purposes. If you are a non-EU National we may ask to see your passport. For all guests, we reserve the right to ask you to confirm your identity with a driver’s license or other form of photographic ID. We required the names of all guests staying with us. These details will be kept securely for a period of 12 months as required by law. 
 
By signing the registration form you are agreeing to the room type, rate and booking terms and conditions. 
 
6. Dinner Reservations 
Our restaurant is very popular particularly at weekends. It is our policy not to hold back tables specifically for residents. We therefore advise booking your tables as far in advance as possible to secure a table. 
 
7. Bar 
Our bar is usually open until 23:00. We do not keep the bar open later for residents. Children under supervision are most welcome. 
 
8. Children 
We welcome guests with children and our hotel and staff are all children friendly. We ask parents to ensure that children are properly supervised at all times as we can take no responsibility for your children. 
 
9. Fire Safety 
Our rooms and other areas of the building are fitted with sensitive smoke detection devices. Any person tampering with the detectors or other safety equipment will be asked to leave and charged in full for the entire stay plus any additional charges incurred for engineers call-out charges. We carry out a weekly Fire Alarm test. A notice will be posted in your room and at the entry door. 
 
10. Car Parking 
Car parking for guests is available in the hotel grounds. Vehicles and their contents are left entirely at the owner’s risk. 
 
11. Animals 
Registered assistance dogs are accepted unconditionally. Regrettably no other pets are allowed. 
 
12. Visitors to Guests 
Visits from non-residents to The Porth Avallen must be registered at reception on arrival. Guests are responsible for the behaviour of their visitors and must ensure that no nuisance is caused to the hotel staff or other guests. For fire safety reasons an out of respect to our other guests we do not allow non-registered guests to enter hotel bedrooms without prior permission from the Duty Manager. 
 
 
13. Food Consumption 
The Porth Avallen has a strict rule prohibiting guests or guest visitors to consume non hotel purchased food and alcohol in the hotel public areas and private hotel rooms. The only exceptions to this rule are cold food items which can be consumed within private hotel guest rooms. 
 
14. No Smoking 
The Porth Avallen has a strict no-smoking policy in all rooms (including outdoor balconies) and indoor areas. There are designated areas on the front terrace and guests are requested to restrict smoking to these areas and to use ashtrays provided. 
Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, e-cigarettes, snuff or chewing tobacco, is only allowed in designated areas as noted above and is in accordance with the Health Act 2006. 
 
Please note that if on departure we discover that you or your partner have smoked in your room we reserve the right to charge you up to 1 night’s accommodation to compensate for loss of business whilst the room is unable to be used due to airing or specialist cleaning. If we find you are smoking you will be asked to leave immediately. 
 
15. Liability 
The Porth Avallen shall not (except in respect of death or personal injury caused by the Hotel’s negligence or in circumstances of fraud or fraudulent misrepresentation) be liable whether in tort, contract, misrepresentation or otherwise from any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the Hotel, its employees or agents or otherwise) which arise out of or in connection with the provision of the facilities and services under these terms. The Porth Avallen total liability in contract, tort, misrepresentation or otherwise arising in connection with the performance or contemplated performance of the services shall be limited to the price paid for those services. 
 
All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these terms. 
 
16. Force Majeure & Our Right To Cancel 
We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached. 
 
The Porth Avallen will not be liable for any failure or delay in providing facilities or services as a result of events or matters outside its control, including (but not limited to) fire; explosion; storm; flood; natural disaster’ action by the Government or a Governmental Agency; shortage of goods or materials; strike or lock-out. This does not affect your statutory rights. In the case we are unable to make your room available to you, we will contact you to let you know as soon as possible and: 
 
if you have already paid for your room, we will refund your payment to you; or 
 
if you have not yet paid for your room, you will not have to make any payment to us. 
 
17. Code of Conduct 
The Porth Avallen is a small family run hotel. We place great emphasis on providing a safe, friendly, pleasurable environment for guests and staff alike. Therefore we will ask any guest who is abusive, threatening or offensive to leave the hotel immediately and they will incur cancellation charges relevant. Anyone who we consider to be unacceptable drunk and disorderly, under the influence of drugs, using foul language or other unacceptable behaviour, we reserve the right to refuse entry or require them to leave immediately and cancellation charges will apply. 
 
18. WiFi Fair & Appropriate Usage Policy 
Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests. The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is not prohibited and will be reported to local authorities. 
 
19. Damages & Lost Property 
We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys will incur a replacement charge. 
 
The Porth Avallen towels and linen must not be removed from the premises. Guests must use their own towels for the beach. 
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belongings before checking-out. We offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged. 
 
20. Your Personal Details & Privacy 
We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue, details of next destination if they are non-British, Irish or Commonwealth guests. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation) [which came into force in May 2018]. 
 
We process information about you that you provide when making a reservation and/or upon check in at our hotels in accordance with our privacy policy. 
 
21. The Contract 
This contract formed when we confirm your reservation is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. 
 
22. Maintenance and Improvements 
The Porth Avallen is open all year round so you may find that there is necessary maintenance, development or refurbishment taking place during your visit. 
There may be occasions when certain facilities are out of use. 
 
All reasonable endeavours will be made to keep inconveniences to a minimum. We cannot be held responsible for the failure of public services e.g. gas, water, electricity etc, or for any disturbance which is beyond our control. 
 
If we know that facilities will be unavailable during your stay we will try to let you know in advance, usually at the time of your booking. 
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